If you forget your Online Banking passcode you can reset it from the our homepage by clicking Create a new passcode.

If you forget your ID, you should call Customer Service at 1.800.933.6262.

You need a computer, modem, Internet access and one of the following recommended Internet browsers: Netscape 6.2 and higher or Microsoft Internet Explorer 5.5 and higher. You can use either a Macintosh or a Windows computer.

Yes, as long as you're using a recommended Internet browser.

Use one of the following recommended browsers:

Recommended Browsers

PC Windows 95, 98, NT, 2000, ME, XP MAC OS 9 and OS 10   Recommended Browser Minimum Browser1 Recommended Browser Minimum Browser1 Microsoft Internet Explorer 5.5 and higher 4.01 5.0 and higher 4.01 Microsoft Internet Explorer w/AOL 5.5 and higher 4.01 5.0 and higher 5.0 Netscape 6.2 and higher 4.x (6.0 blocked)2 6.2 and higher 4.x (6.0 blocked)2

1 With some minimum browsers, you may not get the highest quality viewing experience in Online Banking.

2 Online Banking is not available through Netscape 6.0

If you're using an older browser version that is no longer compatible with Online Banking you can go to the Netscape or Microsoft web sites and download a new browser version.

 

We do not recommend that you download beta versions. Once you have completed the download and installation of the recommended browser, you can return to the sign in screen and sign in to Online Banking.

To ensure maximum security of information and proper operation of our products, beta software is not recommended for use with Online Banking. Since beta software is experimental and undergoes significant changes by the manufacturer, we can only recommend final, released versions of new browsers and operating systems.

Yes, as long as you're using a recommended Internet browser in conjunction with your AOL software. AOL versions 4.01 and higher should include an approved version of Microsoft Internet Explorer. You can also use an approved Netscape browser separate from your AOL software if you so choose. Please check to ensure that you are using a recommended browser.

Yes. You can use Online Banking from anywhere in the world as long as you have a connection to the Internet and a recommended Internet browser.

Because different Internet browsers and browser versions have different options for printing frames, consult your Internet browser Help files to determine the best method for printing. Some print options have been included within Online Banking to assist you with printing.

Online Banking uses several different methods to protect your information:

All information within Online Banking uses the SSL (Secure Socket Layer) protocol for transferring data. SSL is encryption that creates a secure environment for the information being transferred between your browser and e-banker.

At a high level, SSL uses public key cryptography to secure transmissions over the Internet. In practice, your browser will send a message via SSL to the bank's server. The bank responds by sending a certificate, which contains the bank's public key. Your browser authenticates the certificate (agrees that the server is in fact e-banker), then generates a random session key which is used to encrypt data traveling between your browser and the bank's server. This session key is encrypted using the bank's public key and sent back to the server. The bank decrypts this message using its private key, and then uses the session key for the remainder of the communication.

Secure Socket Layer (SSL) protects data in three key ways:

• Authentication ensures that you are communicating with the correct server. This prevents another computer from impersonating e-banker.
  
   
• Encryption scrambles transferred data.
  
   
• Data integrity verifies that the information sent by you to e-banker wasn't altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.

Yes. We are committed to making Online Banking safe and secure to provide you with peace of mind when you access your account information. To ensure the security of your account information, Online Banking also uses 128-bit SSL encryption.

To help protect your privacy while you are using the service, we will sign you out of the Online Banking service after 10 minutes of inactivity.

Learn how you can help to keep your information secure.

SSL stands for Secure Socket Layer. This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Online Banking site, you are secure through our use of SSL technology.

Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to your bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your account information is being transmitted between you and your bank, encryption protects your account information so it can't be intercepted and read by a third party.

There are basically two types of encryption: High and Standard. The difference between these types of encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than a Standard (40 or 56-bit) encryption. High or 128-bit encryption means there are a septillion possible keys that could fit into the lock that holds your account information, but only one that works for each time you bank online. We uses the highest level of encryption (128-bit) to ensure your online transmissions are secure.